Refund policy
🔄 Lux Canopy – Return & Refund Policy
At Lux Canopy, we stand behind the quality and craftsmanship of our products. If you're not fully satisfied, we’re here to help make it right.
📦 Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
-
The item must be unused and in its original condition
-
It must be returned in the original packaging
-
A proof of purchase (order confirmation) is required
Non-returnable items:
-
Gift cards
-
Final sale items
-
Used or damaged products not caused by a manufacturing issue
💰 Refunds
Once we receive and inspect your returned item, we’ll notify you by email.
If approved, your refund will be processed within 5–7 business days and automatically applied to your original method of payment.
Shipping costs are non-refundable.
🔁 Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange a defective item for the same one, please email us at support@luxcanopy.com with photos and your order number.
🚚 Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a defect or an error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.
📩 How to start a return
To initiate a return, contact our support team at:
Please include:
-
Your order number
-
The reason for return
-
Clear photos if the item is defective
We’ll provide return instructions and the appropriate return address.
❤️ Thank you
We value your trust and are committed to delivering exceptional service and products.
If you have any concerns, don’t hesitate to reach out — we’re always here to help.